Cancellation and Refund Policy for Aathis Kitchen

1. Introduction At Aathis Kitchen, we strive to provide the best dining and delivery experience. This Cancellation and Refund Policy outlines the conditions under which you may cancel an order and request a refund.

2. Order Cancellation

• Before Preparation: Orders can be canceled within [Insert Timeframe] of placement if preparation has not begun.
• After Preparation: Once food preparation has started, cancellations may not be possible.
• Cancellation by Aathis Kitchen: We reserve the right to cancel any order due to unforeseen circumstances, such as unavailability of ingredients, technical issues, or other operational challenges. Customers will be notified promptly.

3. Refund Policy

• Eligible Refunds: If an order is canceled within the allowed timeframe, a full refund will be processed.
• Incorrect or Defective Orders: If you receive an incorrect or defective order, please contact us within [Insert Timeframe] with proof (e.g., photos), and we will assess your request.
• Mode of Refund: Refunds will be processed through the original payment method within [Insert Timeframe] business days.
• Non-Refundable Items: Orders that have been prepared and delivered as requested are generally non-refundable.

4. Late or Missing Refunds If you haven’t received a refund within the stipulated time, please:

• Check your bank account or payment method.
• Contact your bank or payment provider as processing times may vary.
• If the issue persists, reach out to us for further assistance.

5. Contact Information For any cancellation or refund-related queries, please contact us at:

Aathis Kitchen
72/1, [Opp. To PSR TILES] Nagore Salai, Ambalchathiram Turning, Karaikal 609 602.
81225 72024
aathiskitchenkklgmail.com